Who we are
That’s So Grate! is an online retailer based in the Poconos, Pennsylvania. This policy explains what information we collect through this website and through the services we provide, how we use it, and the choices you have.
If you have a question about anything here, contact us through our contact form.
Information we collect
Information you give us
When you complete a form, call us, or email us, we collect what you choose to send. That typically includes your name, address, your email address, and your phone number.
Information collected automatically
Like most websites, we collect technical information when you visit: your IP address, browser and device type, the pages you view, how long you stay, and the website or search that sent you. This is collected through cookies and similar technologies.
How we use information
We use the information we collect to:
- respond to your inquiry and prepare for a conversation with you;
- provide, deliver and improve the services you have asked for;
- send you information you have asked for, or that is relevant to a service you use;
- send marketing communications by email or text where you have consented;
- understand how this website is used so we can make it more useful;
- keep our records accurate and meet our legal and accounting obligations;
- protect the security and integrity of our systems.
We do not sell your personal information.
Email marketing
Where you have consented, we may send you email about our services, articles we have published, or offers we think are relevant. Every marketing email includes an unsubscribe link, and unsubscribing takes effect promptly.
Unsubscribing from marketing email does not stop service emails that relate to work we are carrying out for you, such as a project update or an invoice.
Cookies and tracking
We use cookies and similar technologies to make the site work, to remember your preferences, and to understand how the site is used. Some are strictly necessary and some are optional.
You can set your preferences at any time through the privacy controls on this site, and you can also block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work.
We use analytics services to measure traffic and behavior in aggregate. Where advertising tools are used, they may set cookies that help measure the performance of a campaign.
How long we keep information
We keep personal information for as long as we need it for the purpose it was collected, and for as long as we are required to keep it for legal, tax and accounting reasons. When it is no longer needed we delete it or make it anonymous.
Your choices and your rights
You can:
- ask us what personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete information, where we are not required to keep it;
- withdraw consent to marketing email or text at any time;
- change your cookie preferences through the privacy controls on this site.
Depending on where you live you may have additional rights under state privacy law. To exercise any of these, send us a message through our contact form. We will not treat you differently for exercising a privacy right.
Children
This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
How we protect information
We use reasonable administrative, technical and physical safeguards to protect the information we hold, including access controls and encrypted connections. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we take the responsibility seriously and review it regularly.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Where the change is significant we will make that clear on the site.
How to contact us
That’s So Grate!
Poconos, Pennsylvania
Use our contact form
If you have a concern about how we have handled your information, contact us first and we will do our best to put it right.